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Get support from Ben's Natural Health. Browse help articles, FAQs, subscription information, shipping details, returns policies, and account assistance all in one place.

Ben's Natural Health | Gorgias help desk

What payment methods do you accept?

Are taxes included in the price?

Can I pay in my local currency?

Billing

How can I place an order?

Can I cancel my order?

How can I check my order status?

Can I edit my shipping address after checkout?

Can I modify my order after it has been placed?

How will I be notified about my order status?

I didn’t receive an order confirmation email—what should I do?

What should I do if my order is missing an item?

How can I contact customer support?

Why Can’t I See My Previous Orders?

How do I apply promo/discount codes?

Order Related

When can I expect my order to arrive?

Where do you ship from?

Do you ship internationally?

How can I track my shipment?

Why is my tracking status not updating?

What happens if my package is lost or stolen?

Can I change my shipping method after the order is placed?

Shipping & Delivery

What Is an Automatic Order Subscription?

What Are the Benefits of Subscribing?

How Do I Start a Subscription?

How Do I Change My Subscription Frequency, or Pause an Order?

Can I Update My Shipping Address?

How Do I Update My Payment Method for Recurring Orders?

Can I Add or Remove Products From My Subscription?

How Do I Cancel My Subscription?

Will I Receive a Reminder Before My Subscription Order Ships?

What Happens if My Subscription Payment Fails?

Can I Skip My Next Subscription Order?

Managing Subscriptions Created Before the February 2026 Migration

Can I Reschedule My Subscription Shipment?

Subscription

How Does Rewards Work?

How Can I Earn Rewards Points?

How Do I Join Rewards?

How Do I Redeem My Rewards Points?

How Does the Refer-a-Friend Program Work?

Can I Use Rewards Points on Subscription Orders?

I Can’t Find the Ben’s Rewards Widget

How Much Are Ben’s Rewards Points Worth?

Loyalty Rewards

What is your return policy?

Can I return an opened or used bottle?

How do I request a return for my order?

When are items non-returnable?

How long does it take to receive my refund?

Is There a Restocking Fee for Returns?

Can I Use My Own Shipping Carrier for Returns?

Can I Request a Prepaid Return Label?

What Are the Exceptions to the Restocking Fee?

Returns & Refund

Where are your products manufactured?

How do you ensure the purity of your ingredients?

What kind of testing do you perform on your products?

Do you use third-party laboratories?

Product Quality and Safety

Do you offer health consultations?

How can I book a consultation?

Is there a fee for a consultation?

Consultations

How Can I Reactivate My Account on the New Website?

How Do I Activate My Account?

What Should I Do If My Activation Link Expired?

What Should I Do If I Didn’t Receive My Activation Email?

Why Can’t I See My Subscription or Order History?

Account Access & Website Migration

What is 3D Secure and why is it required?

What information do you collect and how is it used?

Can I request a copy of the data you hold about me?

Privacy & Security

What supplements does Ben’s Natural Health offer?

Can I take multiple supplements together?

How long does it take to see results?

What is Total Health for the Prostate and how do I take it?

What is Prostate Power and how do I take it?

What is All About the Prostate?

What is How to Reverse Diabetes?

What is Total Health Advanced and how do I take it?

What is Estro Clear and how do I take it?

What is The Prostate Health Program and how do I use it?

What is Mind & Memory and how do I take it?

What is Glucose Control and how do I take it?

What is Testo Booster and how do I take it?

What is Male Boost and how do I take it?

What is The Advanced Prostate Health Program and how do I use it?

What is Daily Energy and how do I take it?

What is Deep Sleep and how do I take it?

What is The Sexual Health Program and how do I use it?

Product Information

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