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Can I Use My Own Shipping Carrier for Returns?Updated 10 days ago
Yes, absolutely! You are completely free to choose any shipping carrier or courier service that is most convenient for you (such as USPS, UPS, FedEx, or Royal Mail) to send your unopened products back to us.
However, because our fulfillment centers handle a massive volume of packages every day, using your own carrier comes with one mandatory requirement:
⚠️ The Mandatory Tracking Rule
You MUST notify our customer support team via email with your live tracking number and carrier name the moment you ship your package back to us.
Our Returns Department requires these tracking details to monitor your delivery, log your package into our system, and prioritize your warehouse inspection. If you send a return without providing tracking details, our warehouse may not be able to locate or process your package, which will significantly delay or prevent your refund.
How to Correctly Use Your Own Carrier in 3 Steps
If you prefer to arrange your own return shipping, please follow this exact process:
Get the Right Address First: Email us at [email protected] before mailing anything. We will look up your order and provide you with the exact warehouse address for your region (US or UK), along with a Return Authorization number.
Purchase a Trackable Service: Take your securely packed box of unopened bottles or pouches to your preferred carrier. We strongly recommend choosing a shipping method that includes both insurance and tracking. (Ben's Natural Health is not responsible for returns that are lost or damaged in transit by your courier.
Email Us the Tracking Link: As soon as you receive your receipt from the courier, reply directly to your support email thread and share the tracking number with us. We will instantly tag your warehouse file so our Returns Department knows exactly when to expect it.
Prefer a Prepaid Label Instead?
If you don't want the hassle of standing in line at the post office to arrange your own shipping, our human support team can make things easier for you.
Upon request, we can generate a convenient, prepaid return shipping label and email it straight to you. If you choose this option, the exact cost of the label will be deducted from your final refund balance, along with our standard $10 restocking fee.
Need to Start Your Return Request?
Get in touch with our 100% human team today so we can issue your correct regional warehouse address and safely kickstart the process:
Email Support: [email protected] (Subject line: Self-Shipping Return Request)
Call Our USA Team:
1-888-868-3554Call Our UK Team:
+44-845-423-8877