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How do I request a return for my order?Updated 10 days ago
If you wish to return an eligible, unopened supplement package within your 30-day window, you can initiate the process in just a few minutes.
⚠️ CRITICAL REQUIREMENT: You must notify our customer support team and receive an official return authorization before sending any items back to us. Our fulfillment warehouses handle thousands of shipments daily; any packages returned without prior notification cannot be tracked, processed, or refunded.
Please follow our official 3-step process to ensure your return is handled safely and successfully:
Step 1: Contact Our Support Team
Send an email to our human support team at [email protected] to officially notify us of your intent to return. To help us process your request in seconds, please use the following formatting:
Subject Line: Return Request - Order #[Your Shopify Order Number]
Email Body: Please include your full name, the email address tied to your account, and a quick note stating which unopened products you would like to return.
Step 2: Receive Your Instructions and Address
Once our team reviews your order timeline, we will reply directly to your email. Our team will provide you with:
The exact, correct warehouse return address for your specific region (USA or UK).
A custom Return Authorization Number or packing slip instructions.
Optional: A prepaid return shipping label if you request one (the exact cost of this label will be deducted from your final refund amount along with your standard $10 restocking fee).
Step 3: Package and Ship Your Items
Pack your unopened, undamaged bottles securely inside a shipping box. Write your order number clearly on the outside of the package, attach your shipping label, and mail it back to the exact address provided by our team.
Note: We strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot issue a refund if your package is lost or damaged by the courier before it reaches our warehouse.
Prefer to Speak to a Real Person?
If you would rather set up your return over the phone, you can call our human support team directly. We will verify your order eligibility live on the line and immediately email you your return instructions:
Call Our USA Team:
1-888-868-3554Call Our UK Team:
+44-845-423-8877Direct Email Support: [email protected]