I didn’t receive an order confirmation email—what should I do?Updated 10 days ago

Please don't worry—your order is likely perfectly safe in our system. If you haven't received a confirmation email within a few minutes of completing your purchase, follow these quick troubleshooting steps:

1. Check Your Spam, Junk, or Promotions Folders

Automated receipt and confirmation emails are occasionally filtered out by email providers. Take a quick look through your alternative folders, or search your entire inbox for "Ben's Natural Health".

2. Check for a Typo in Your Email Address

It is incredibly easy to accidentally mistype a letter or domain extension (like .con instead of .com) during a fast checkout. If you think this might have happened, our team can easily fix it for you.

3. Verify Your Payment

Check your banking or credit card app to ensure the transaction went through successfully. If you see a pending or completed charge from Ben's Natural Health, your order was placed, and we just need to link it to the correct email address.

Still No Email? Let Our Human Team Find It For You

If you’ve checked your spam folder and confirmed your payment went through, get in touch with us. Give us your full name and the shipping address used at checkout, and we will track down your order details right away.

• Email Support: [email protected]

• Call Our USA Team: 1-888-868-3554

• Call Our UK Team: +44-203-372-5487