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Is There a Restocking Fee for Returns?Updated 10 days ago
Yes. To keep our return process sustainable and maintain our high standards of safety and quality control, all approved returns are subject to a standard $10 restocking fee per package.
This fee is automatically deducted from your final refund amount once our warehouse team receives and processes your returned bottles or pouches.
Why We Charge a Restocking Fee
Because we exclusively provide premium health supplements, every return package that arrives back at our fulfillment centers must undergo a strict quality assurance process:
Safety Inspection: Our Returns Department manually inspects the package to ensure all protective bottle seals and pouch tops are 100% intact, unopened, and undamaged.
Disposal of Unsafe Items: For public health reasons, any items that do not pass this inspection must be securely disposed of.
Inventory Logging: Approved, untampered items are securely re-logged into our inventory system.
The $10 fee helps cover these essential warehouse labor, inspection, and processing costs, ensuring that every product we ship out to our community is completely safe and pristine.
Direct Examples of How Your Refund is Calculated
To make things completely transparent, here is how the math works when your return is approved:
Example A (Single Bottle Return): If you return one unopened bottle worth $60, we deduct the $10 restocking fee. Your final refund to your payment card will be $50.
Example B (Using a Prepaid Label): If you return an order and ask our support team to provide a convenient, prepaid return shipping label, the exact cost of that mail label and the $10 restocking fee will both be deducted from your final refund.
⚠️ Reminder on Shipping Fees and Package Insurance: Please note that any original shipping or delivery charges and package insurance paid at your initial checkout are strictly non-refundable.
Have Questions About Your Refund Math?
If you are preparing to send a package back and want our team to calculate your exact expected refund balance before you mail it, our 100% human customer care team is right here to break down the numbers for you:
Email Support: [email protected] (Subject line: Restocking Fee Inquiry)
Call Our USA Team:
1-888-868-3554Call Our UK Team:
+44-845-423-8877