What Are the Exceptions to the Restocking Fee?Updated 10 days ago

At Ben’s Natural Health, our standard policy includes a $10 restocking fee to cover warehouse labor and the cost of strict safety inspections for returned items. However, we also believe in fairness, compassion, and rewarding dedication.

There are three specific scenarios where our team will happily waive the $10 restocking fee and grant a full refund for your unopened bottles or pouches:

1. Product Switching (Swapping Items)

If you decide that a specific supplement isn't the right fit for your current health goals, but you want to exchange it for a different product in our store rather than walk away entirely, we will waive the restocking fee in full as a courtesy. We want to support your health journey and make it as easy as possible for you to find the exact formula your body needs.

2. The Mistake Was on Us

We hold our fulfillment and shipping teams to an incredibly high standard, but mistakes can occasionally happen. If you receive an incorrect item, an extra package you didn't order, or if our team makes an operational error on your account, you will never be penalized. We will immediately waive the restocking fee, provide a free return label, and correct our mistake at zero cost to you.

3. Long-Time VIP Customers

We deeply value the dedicated members of our community who have trusted Ben's Natural Health with their long-term wellness routines. If you are a loyal, long-standing subscriber or a high-tier VIP shopper, our team has the authority to waive the restocking fee as a special thank-you for your incredible loyalty and years of support.

How to Request a Restocking Fee Waiver

If your return fits into one of the three categories above, please follow these steps to ensure your waiver is noted in our backend ledger:

1. Reach Out Before Shipping: Email our team at [email protected] to initiate your return.

2. State Your Case: Let us know if you are looking to switch to a different product, or if an item was sent incorrectly.

3. Backend Flagging: Once verified, our support member will manually flag your order file. This alerts our Returns Department to bypass the $10 deduction, ensuring 100% of your product purchase price is credited directly back to your payment card.

Speak with a Real Person About Your Order:

If you believe your return qualifies for an exemption, or if you want to speak to our team about switching your current supplements to a formula better suited for your wellness goals, our 100% human team is right here to look after you:

• Email Support: [email protected] (Subject line: Restocking Fee Exception Request)

• Call Our USA Team: 1-888-868-3554

• Call Our UK Team: +44-845-423-8877