What Happens if My Subscription Payment Fails?Updated 13 days ago

If your scheduled subscription payment cannot be successfully processed, there is no need to worry. We will never cancel your subscription out of the blue, and your exclusive legacy discounts and pricing benefits will remain completely safe.

To ensure you don't miss a single day of your supplements, our system automatically puts a temporary hold on your shipment while we help you update your details.

Here is exactly what happens and how to resolve it:

1. Automated Email Notification

The moment a payment declines, our system will automatically send an email notification to your inbox. This email will let you know your card was declined and will include a direct, secure link to update your billing details.

2. Automatic Retry Schedule

Our system understands that payment pauses can occur due to a temporary bank glitch, an expired card, or a brief lack of funds. To make things easier for you:

• Our system will automatically attempt to retry processing your payment a few times over the next several days.

• If your bank approves the payment on one of these automated retries, your order will successfully go through, and your supplements will be dispatched immediately.

3. Order Hold

While our system is actively retrying your payment, your upcoming shipment will be placed on a temporary hold. We will not ship your supplements until a payment is successfully processed. This ensures you are never charged for an order you didn't approve.

How to Fix a Failed Payment Right Away

If you received a failure notice and want to trigger your shipment immediately, you can resolve it in one of two quick ways:

• For New Platform Users: Log in to your account at www.bensnaturalhealth.com, go to Manage Subscriptions, and click the billing section to update your credit card or payment method. Saving your new details will automatically trigger a retry and release your order.

• For Legacy Subscribers (Created Before February 2026): For your ultimate data security, please get in touch with our human support team. We will instantly generate a unique, single-use Secure Payment Link and email it to you so you can safely update your card details without sharing them over email.

Need a Hand? Reach Out to Our Human Team:

If you need us to look up why your card is declining, or if you want to swap to a different payment method entirely, our team is right here to help:

• Email Support: [email protected] (Subject line: Subscription Payment Issue)

• Call Our USA Team: 1-888-868-3554

• Call Our UK Team: +44-845-423-8877