What is 3D Secure and why is it required?Updated 10 days ago

At Ben’s Natural Health, your financial safety and data privacy are just as important to us as your physical well-being. To provide the absolute highest level of protection for our community, we utilize 3D Secure (3DS) for all credit card transactions on our website.

🛡️ What Is 3D Secure (3DS)?

3D Secure is an advanced, globally recognized fraud-prevention technology that acts as a secure "digital signature" for online shopping. It adds an extra layer of security to your checkout process, ensuring that the person using your card is actually you.

How It Works in 3 Easy Steps

When you purchase your supplement bottles or pouches, the 3DS process happens instantly at the final stage of checkout:

1. The Bank Prompt: After you enter your card details and click submit, a secure window from your specific card-issuing bank will automatically appear on your screen.

2. Identity Verification: Your bank will prompt you to verify your identity. This is usually done by entering a unique, one-time passcode (OTP) sent to your phone via text message, or by approving the transaction directly in your mobile banking app.

3. Instant Approval: Once your identity is confirmed, the bank securely approves the transaction, and your order is instantly placed!

Why We Require It

We require 3D Secure because it completely prevents unauthorized use of your card if it is ever lost or stolen. Most importantly, because this verification happens directly through your bank's encrypted network, it ensures that your highly sensitive financial data remains strictly between you and your bank.

Encountering an Error with 3D Secure?

If your bank's verification screen is freezing, failing to send the code, or rejecting your approval, please don't worry. Our 100% human customer care team can help look into alternative payment options or guide you through the process:

• Email Support: [email protected]

• Call Our USA Team: 1-888-868-3554 | Call Our UK Team: +44-845-423-8877