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What should I do if my order is missing an item?Updated 10 days ago
We are so sorry for this experience. If your package arrives and you find an item is missing from your order, please let us know immediately. We will investigate the issue right away and ensure you receive your complete order.
Step 1: Check the Condition of Your Package
Before reaching out, take a quick look at the box your order arrived in:
Signs of Damage: Does the box appear crushed, torn open, or wet?
Signs of Tampering: Does it look like the package was opened and re-sealed with different tape by the courier?
Step 2: Contact Our Human Support Team Right Away
Please call or email us immediately so we can look into this for you. To help us resolve this as quickly as possible and coordinate with our courier, please provide our team with the following details when you reach out:
Your Order Number and the name of the missing product.
A brief description or photo showing the status of the box (whether it arrived fully intact or appeared damaged/tampered with).
A photo of the packing slip is included inside your box, if available.
Reach Our Dedicated Support Team:
Call Our USA Team:
1-888-868-3554Call Our UK Team:
+44-203-372-5487Email Support: [email protected] (Please use the subject line: Missing Item - Order #[Your Order Number])