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When are items non-returnable?Updated 13 days ago
While we always strive to accommodate our community, there are strict circumstances in which a product falls completely outside our standard 30-day Return Right. Because we exclusively sell premium health supplements packaged in bottles and pouches, we must enforce ironclad safety and hygiene boundaries.
The right to return or cancel does not apply to the following:
❌ 1. Opened Bottles or Pouches
For strict consumer safety, regulatory compliance, and public hygiene standards, any bottle or pouch that has been opened, unsealed, or unzipped after delivery is permanently non-returnable. Once the protective safety seal on a bottle is broken, or the tamper-evident top of a supplement pouch is torn or opened, the product cannot be restocked, resold, or re-entered into our fulfillment centers.
❌ 2. Products Past the 30-Day Window
We cannot accept returns or issue refunds on any bottles or pouches if more than 30 days have passed since your original purchase date.
❌ 3. Expired or Damaged Items
We work hard to ensure all supplements leave our warehouses with optimal, long-dated shelf lives. We cannot accept returns on any items that have been exposed to improper storage conditions at home (such as extreme heat or moisture) that cause the contents of the bottles or pouches to deteriorate, or items that are past their official expiration dates.
📋 Summary Checklist: Is My Supplement Returnable?
You can easily verify your package against this quick reference checklist before contacting our team:
Is the bottle or pouch completely unopened with the safety seal intact? Yes? (Returnable)
Are you within 30 days of your original purchase date? Yes? (Returnable)
Has the bottle seal been broken or the pouch been unzipped? Yes? (Non-Returnable)
Has the 30-day return window passed? Yes? (Non-Returnable)
To review our full breakdown of return fees—including our standard $10 restocking fee—please visit our main Return Policy article.
Have Questions About Your Order's Eligibility?
If you are unsure whether your specific bottles or pouches meet our safety requirements for a return, please reach out to our 100% human customer care team. We will gladly look up your Shopify order history and clarify your status in seconds:
Email Support: [email protected] (Subject line: Return Eligibility Question)
Call Our USA Team:
1-888-868-3554Call Our UK Team:
+44-845-423-8877