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Why Can’t I See My Previous Orders?Updated 13 days ago
If you log in and notice that your past order history is missing or that your subscription isn't showing up, please don't worry! Your account, order history, and recurring orders are completely safe and active.
We recently upgraded to an advanced website platform to give you better visibility and total control over your purchases. Because your security and pricing benefits are our top priorities, fully restoring your account requires two distinct steps.
Step 1: Reactivate Your Main Account (To See Order History)
Your basic account details and limited purchase history have been securely moved over.
Check Your Inbox: Look for an account activation email sent to your registered email address from Ben's Natural Health.
Activate: Click the link in that email to set a secure password. Once logged in, you can view your past orders.
Step 2: Look for Your Separate Subscription Link (Legacy Pricing Protected!)
Because our subscription service runs on a specialized secure application, your recurring orders cannot be automatically transferred by a computer.
Our Manual Care: Our team manually transfers every subscription. We are doing this to ensure that your legacy pricing is 100% protected and your original discounts remain exactly as they were.
Your Action Item: Please get in touch with our support team. We will send you a separate, dedicated subscription authorization link via email. Click that specific link to attach your recurring orders to your main account securely.
Please note: Your subscription remains fully active, and your supplements will still ship on schedule. This step restores your personal ability to pause, skip, or modify your shipments online.
📥 Can't find your links? Please check your Spam, Junk, or Promotions folders for emails from Ben's Natural Health.
Need Our Team to Assist You?
If you haven't received your subscription link yet, or if you want to verify that your legacy pricing transferred correctly, our human support team is right here to look it up for you.
Email Support: [email protected] (Subject line: Legacy Subscription Status)
Call Our USA Team:
1-888-868-3554Call Our UK Team:
+44-845-423-8877