Why is my tracking status not updating?Updated 10 days ago

It can be frustrating to see your tracking status pause, but in most cases, your package is still moving safely toward you.

Couriers often process packages in batches, so a shipment may remain in transit even if a new location scan hasn't been posted yet.

Common Reasons for Tracking Pauses:

• Transit Between Major Hubs: When a package is on a long-distance journey (such as traveling across the US from one of our fulfillment facilities or moving internationally), it may go several days without a physical scan until it reaches the next major sorting depot.

• Domestic Carrier Hand-offs: If your package is routed through an optimized network in which a regional courier passes the box to your local postal authority (like USPS or Royal Mail) for final delivery, tracking updates may pause temporarily during the physical hand-off.

• Weekends and Holidays: Many courier sorting facilities operate on limited schedules over weekends and national holidays, which can cause data updates to stall until the next business day.

• International Customs Processing: For international orders, tracking will typically pause while your country's customs authority inspects the package. Updates will resume the moment the box is cleared and handed over to your local postal network.

When to Contact Us for Help

We closely monitor our shipping lines to ensure your supplements reach you safely. We recommend waiting a few days for the system to refresh.

⏳ Our Recommendation: If your tracking status has not shown any movement or updates for more than 5 business days (or 7 business days for international orders), please let us know.

Our human support team will step in immediately, contact the courier directly, and investigate exactly where your package is.

• Email Support: [email protected] (Subject line: Delayed Tracking - Order #[Your Order Number])

• Call Our USA Team: 1-888-868-3554

• Call Our UK Team: +44-845-423-8877